Regent5 offers 24/7/365 support for all your smart home technology and IT needs, anticipating them before they're needed.

Remote Management


Regent5, offers 24/7/365 remote Standard support, via phone, text, email, or live-chat. You'll always be protected during a special or important event, or when the system goes down when its needed most. This specialized support provides instant access to a team of skilled technicians that can walk you through troubleshooting steps, remotely reboot devices, and fix the most common problems that arise in a smart home. By resolving these problems remotely, there's no need to schedule an on-site visit at all.


Regent5 can actively monitor the health and status of your network-connected devices, allowing us to detect and fix problems before you even notice. Our remote tools allow us to monitor, update, and repair many issues and eliminate frustrating system down-time.

When a bigger problem arises and on-site support is needed, you'll be first in line with Priority Scheduling. VIP Client Care customers will always receive priority when scheduling, ensuring that your system is up and running again as quickly as possible.


At Regent5, the exceptional quality of our work is a reflection of our team's unparalleled expertise, deep industry knowledge, and the rigorous processes we employ to guarantee the highest standards. We are committed to excellence, leveraging only the finest software and equipment to craft top-tier solutions tailored to our clients' needs. It's this meticulous attention to detail and dedication to quality that sets us apart, ensuring that we deliver nothing but the best for those we serve in the San Francisco Bay Area.


Both our Monthly Health Checks and Quarterly Maintenance visits ensure that your system stays working just as well as it did on the day it was commissioned. Regent5's commitment to ongoing maintenance ensures that every piece of equipment and software is running the latest and greatest updates, that wear and tear on hardware is addressed before it becomes a problem, and that any major issues are flagged and resolved before they snowball out of control. Premiere and Concierge-level clients will even get an annual Technology Review, where we can discuss the state of your home, emerging technologies, and discuss potential improvements to your home network.


We offer competitive tiers of service plans to fit your individual needs. Take a look below to determine which one is right for your specific home or business. We create customized plans that are designed to fit your every need, no matter how unique.


$250 Monthly or $2700 Annual Contract


Email, Text, & Phone Support: Mon-Fri 9am - 5pm

Alarm Monitoring 24/7

Remote Troubleshooting

ISP Uptime Management

Smart Home Systems Remote Monitoring

Dark Web Monitoring & Enterprise Level Firewall

Response Time - Within 3 Hours


$425 Monthly or $4500 Annual Contract


Extended Support Hours: Mon-Fri 9am - 5pm, Sat 9am - 4pm

Extended On-Site Support Hours: Mon-Sat 10am-4pm

Quarterly 2-Hour Maintenance Visit

Same Day or Next Day Response

Annual Technology Review

Loaner Equipment


Contact Us for Pricing


Same Day or Next Day Scheduling

20 Hours of Included Premiere and On-Site Service Annually

15% Labor Discount on Service Activity

Priority Support from Regent5’s Electrical Division

On-Site Attendant for Events

Dedicated Response Team

Frequently Asked Questions

What is the Regent5 Remote Management Warranty?

Every endeavor undertaken by Regent5 is backed by our steadfast commitment to quality, fortified by a comprehensive one-year limited warranty covering both equipment and installations. We stand as guardians of your technological investments, ensuring that every component functions flawlessly long after the initial setup. Should unforeseen technical glitches or malfunctions rear their heads, rest assured, our team will spring into action, deploying their expertise to rectify the situation promptly. Whether it's a matter of programming intricacies or the untangling of complex cabling issues, consider it handled with precision and care. Moreover, should any equipment prove defective, we pledge to swiftly address the issue, replacing faulty components to restore peak performance. At Regent5, your satisfaction isn't just a priority; it's our unwavering commitment. Trust us to navigate any challenges that may arise, standing by your side every step of the way to ensure your peace of mind and the uninterrupted functionality of your systems.

Who Are The Regent5 Remote Management Service Plans For?

The Regent5 VIP Client Care program is for discerning homeowners who want to fully enjoy and feel secure in their new smart-home investment, while minimizing frustration and downtime.  There's nothing worse than returning from vacation only to find that the wi-fi is having problems, or realizing only days before a big party that the music system isn't working. Between proactive monitoring and priority support, you can feel safe in the knowledge that your home will be taken care of swiftly and efficiently by our knowledgeable technicians.

How Does Proactive Monitoring Work?

Regent5 will install specialized hardware on your network that will monitor the status of network-connected devices.  In the modern smart home this usually includes all major components, from AV to lighting to security.  Regent5 takes your privacy seriously, and these tools do not monitor any network traffic or internet activity.  However, we can use this and other tools to detect if a device has locked up or stopped working, get information on its last known status, adjust settings, update programming, and even power-cycle it to restore functionality.  In 75% of support tickets, the issue can be resolved remotely in this manner, alleviating the need for an on-site visit altogether! We even provide the option of resolving these issues for you automatically, potentially fixing a problem before you even realize you had one. And, best of all, this initial Tier 1 support is available to all VIP Client Care customers 24 hours per day, 7 days per week, 365 days per year at no additional cost.

Whats The Difference Between Standard And Premiere Support

Standard support is the first line of defense when a problem arises in your smart home. This tier covers the vast majority of common problems that can arise with your Audio, Video, Surveillance, or Lighting system.  Standard support technicians are available to address these issues at any time of day or night, year round.  They can work with the system remotely, and thanks to Proactive Monitoring can even resolve problems for you before you even notice! They're also available to walk you through troubleshooting steps that you can perform yourself, like fixing an app that just won't work or an AppleTV that froze right before the big game.  Premiere support is our advanced support, used for the kinds of problems that require an on-site technician to work with cabling, replace broken devices, or engage in advanced programming or configuration of your home. With a VIP Client Care subscription, all Standard remote support is included for no additional cost.

Which Regent5 Remote Management Service Plan Is Right For Me

There's no right or wrong answer.  We believe our standard plan, with its included support options, is a great option for every one of our clients. But for estates that need more regular hands-on time, especially large properties  with elaborate installations, the Premiere and Concierge levels are ideal. These higher tiers guarantee even faster response times, discounts on service activity, and even priority support from our fully-licensed electrical division.