Service and Support

Our Promise

All work completed by Regent5 includes a one-year limited warranty on both equipment and installations. If an issue arises, you can trust that we’ll do our best to make it right.

What We Cover In Our One Year Warranty

Technical malfunctions occurring after installationProgramming or cabling issues
Defective equipment

What We Do Not Cover

Third-party interference with technology (e.g., cable provider outages, power disruptions, etc.)Physical damage or alterations made by the user or a third party to Regent5 installations

Service Rates

Regent5 welcomes support requests beyond what is covered under warranty. Our technicians are available to diagnose, repair, or replace defective equipment at our standard hourly rates. Please contact us for current service pricing. In some cases, additional visits may be required after diagnosis, each billed at the same hourly rate.

Create A New Service Request

Please complete the form below for any support-related requests. Provide as much detail as possible about the equipment and issues you’re experiencing to help us assist you quickly. Our team will reach out fromsupport@regent5.com(please add this to your safe email list to avoid spam filters) to arrange scheduling. While we do our best to accommodate within one week of your request, scheduling times cannot be guaranteed.