Service and Support

Our Promise

All work completed by Regent5 carries our two year limited warranty on equipment and installations.
When something comes up, you can be assured we’ll do our best to make it right.

What We Cover In Our Two Year Warranty

- Technical and/or malfunctions to equipment after installation
- Programming, and cabling issues
- Defective equipment

What We Do Not Cover

- Third party interference with technology (Cable provider outages, power disruptions etc)
- Physical damage or alteration carried out by user or third party to Regent5 installations

Service Rates

Regent5 welcomes support related requests beyond what is carried in our warranty. We will price match any replacement equipment with Amazon.com pricing. Our technicians will fix or replace any problematic and/or defective equipment hourly at industry rates. Please inquire if you’d like to know our current service rates. Our rate covers diagnosing and/or replacement of problematic equipment. Further visits may be required after diagnosing, and will be charged at the same hourly rate.

Create A New Service Request

Please fill out the form below if you have any support related requests. Be sure to be as detailed as possible in your description of the malfunctioning equipment and/or what problems are being experienced. Our team will reach out to you from support@regent5.com (please add to your allowed email list to avoid spam filters) shortly following your request for scheduling. We will do our best to schedule within one week from your request, however this is not a guarantee.

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