Regent5 service plans provide remote management, proactive monitoring, scheduled maintenance and priority support for smart-home, lighting, shading, audio video, networking, security and energy systems. For existing homes, support can begin with a takeover assessment and system documentation so the property has a clear service path. Coverage is tailored to the systems in each home across the San Francisco Bay Area and Northern California.
Most smart home problems announce themselves quietly long before anyone in the house notices: a device drops offline, a controller needs a restart, firmware falls behind. Plan members' systems are connected to our remote management platform, so we see those signals as they happen and correct most issues remotely, often before you experience them. Software and firmware stay current on our schedule rather than waiting for something to break, which is how a system installed today keeps working the way it did on day one, year after year.
When something does need attention, plan members go to the front of the line. Support begins remotely, because most issues resolve fastest that way, and moves to an on site visit when hands are needed. What makes our response genuinely fast is not just scheduling priority: it is that the team answering is the team that engineered and documented your system. We are not reverse engineering someone else's work at your expense. Every system we install is documented, and a home you can service is a home that was drawn.
Regent5 coordinates both electrical and low-voltage service under one team, and that changes what a service visit can accomplish. A flickering lighting circuit, a breaker question, shade power, a network fault and an automation issue can all be addressed through one coordinated service relationship. There is no moment where an electrician and an integrator point at each other while the problem stays yours. That single accountability is rare in this industry, and it is the core of how we service homes.
Homes change: a new media room, an expanded network, battery backup added after the first outage, a platform upgrade when the time is right. Service plan membership includes scheduled system reviews where we look at what you have, what has changed in your life, and what is worth doing next. Because the same engineering team carries your documentation forward, extensions are designed rather than patched on. Choose from Standard, Premier, or Concierge coverage, and we will tailor the plan to your home and how you live in it.
Three service plan tiers, Standard, Premier, and Concierge, cover the spectrum from essential remote support to full concierge care for complex estates. Every plan is tailored to the systems in your home, and pricing is scoped to your installation rather than published from a table. Compare what each tier includes below, then contact us and we will recommend the right fit.
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Email, Text, & Phone Support: Mon-Fri 9am - 5pm
Alarm Monitoring 24/7
Remote Troubleshooting
ISP Uptime Management
Smart Home Systems Remote Monitoring
Dark Web Monitoring & Enterprise Level Firewall
Response Time - Within 3 Hours
ALL STANDARD SERVICES ALONG WITH
Extended Support Hours: Mon-Fri 9am - 5pm, Sat 9am - 4pm
Extended On-Site Support Hours: Mon-Sat 10am-4pm
Quarterly 2-Hour Maintenance Visit
Same Day or Next Day Response
Annual Technology Review
Loaner Equipment
ALL PREMIER SERVICES ALONG WITH
Same Day or Next Day Scheduling
20 Hours of Included Premier and On-Site Service Annually
15% Labor Discount on Service Activity
Priority Support from Regent5’s Electrical Division
On-Site Attendant for Events
Dedicated Response Team
Remote management and proactive monitoring of your systems, priority response when something needs attention, software and firmware kept current, and scheduled system reviews. Coverage scales across three tiers, Standard, Premier, and Concierge, and every plan is tailored to the actual systems in your home rather than sold from a fixed menu. Your system is connected to our remote management platform, which resolves most issues without a truck roll.
New systems are exactly when good habits start. Software and firmware updates arrive continuously, networks evolve, and small issues are cheapest to correct early. A plan keeps the system in the state it was commissioned in, instead of letting it drift until something visible breaks.
A one-time repair addresses a specific problem. A service plan creates an ongoing support framework with defined remote management, maintenance and response provisions appropriate to the selected tier, so the home is maintained as a system rather than handled only when something breaks.
Often, yes. We start with an assessment of what is installed, how it is wired and what documentation exists, then tell you clearly what we can support and what should be corrected first. Because our team covers both electrical and low-voltage systems, the assessment can address the electrical side as well as the technology.
It depends on the home. The number of systems, how critical uptime is to the household, the tier (Standard, Premier or Concierge), scheduled maintenance visits, and whether an inherited system needs a takeover assessment first all shape the plan. A number before reviewing the systems would mislead. The useful first step is a short conversation or a visit to the Regent5 Showroom & Design Center in San Carlos.
Yes. Regent5 can coordinate the service relationship with the homeowner's designated estate manager, household staff or representative so routine issues, access, vendor scheduling and system records have a consistent escalation path. One service relationship can also cover multiple residences, with consistent documentation, account ownership and a common escalation process.
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