Every endeavor undertaken by Regent5 is backed by our steadfast commitment to quality, fortified by a comprehensive one-year limited warranty covering both equipment and installations. We stand as guardians of your technological investments, ensuring that every component functions flawlessly long after the initial setup. Should unforeseen technical glitches or malfunctions rear their heads, rest assured, our team will spring into action, deploying their expertise to rectify the situation promptly. Whether it's a matter of programming intricacies or the untangling of complex cabling issues, consider it handled with precision and care. Moreover, should any equipment prove defective, we pledge to swiftly address the issue, replacing faulty components to restore peak performance. At Regent5, your satisfaction isn't just a priority; it's our unwavering commitment. Trust us to navigate any challenges that may arise, standing by your side every step of the way to ensure your peace of mind and the uninterrupted functionality of your systems.

The Regent5 VIP Client Care program is for discerning homeowners who want to fully enjoy and feel secure in their new smart-home investment, while minimizing frustration and downtime.  There's nothing worse than returning from vacation only to find that the wi-fi is having problems, or realizing only days before a big party that the music system isn't working. Between proactive monitoring and priority support, you can feel safe in the knowledge that your home will be taken care of swiftly and efficiently by our knowledgeable technicians.

Regent5 will install specialized hardware on your network that will monitor the status of network-connected devices.  In the modern smart home this usually includes all major components, from AV to lighting to security.  Regent5 takes your privacy seriously, and these tools do not monitor any network traffic or internet activity.  However, we can use this and other tools to detect if a device has locked up or stopped working, get information on its last known status, adjust settings, update programming, and even power-cycle it to restore functionality.  In 75% of support tickets, the issue can be resolved remotely in this manner, alleviating the need for an on-site visit altogether! We even provide the option of resolving these issues for you automatically, potentially fixing a problem before you even realize you had one. And, best of all, this initial Tier 1 support is available to all VIP Client Care customers 24 hours per day, 7 days per week, 365 days per year at no additional cost.

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There's no right or wrong answer.  We believe our standard plan, with its included support options, is a great option for every one of our clients. But for estates that need more regular hands-on time, especially large properties  with elaborate installations, the Premiere and Concierge levels are ideal. These higher tiers guarantee even faster response times, discounts on service activity, and even priority support from our fully-licensed electrical division.

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Standard support is the first line of defense when a problem arises in your smart home. This tier covers the vast majority of common problems that can arise with your Audio, Video, Surveillance, or Lighting system.  Standard support technicians are available to address these issues at any time of day or night, year round.  They can work with the system remotely, and thanks to Proactive Monitoring can even resolve problems for you before you even notice! They're also available to walk you through troubleshooting steps that you can perform yourself, like fixing an app that just won't work or an AppleTV that froze right before the big game.  Premiere support is our advanced support, used for the kinds of problems that require an on-site technician to work with cabling, replace broken devices, or engage in advanced programming or configuration of your home. With a VIP Client Care subscription, all Standard remote support is included for no additional cost.

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