Regent5 offers remote Standard Support through phone, text, email, or live chat. Whether it’s during an important event or a critical system downtime, you’ll always be protected. Our skilled technicians provide instant assistance—walking you through troubleshooting steps, remotely rebooting devices, and resolving the most common smart home issues. With remote support, most problems are solved quickly without the need for an on-site visit.
Our Monthly Health Checks and Quarterly Maintenance visits keep your system performing just as well as the day it was commissioned. Regent5’s proactive approach ensures every device and software is updated, hardware wear is addressed before it becomes an issue, and potential problems are identified early—before they escalate. For Premiere and Concierge-level clients, we also provide an annual Technology Review to discuss the state of your home, explore emerging technologies, and identify potential improvements to your network.
Regent5 actively monitors the health and status of your network-connected devices, detecting and resolving issues before you even notice them. With our remote tools, we can monitor, update, and repair many problems—minimizing frustrating downtime. And if on-site support is required, you’ll be first in line with Priority Scheduling. As a VIP Client Care member, you’ll always receive priority service to ensure your system is restored as quickly as possible.
At Regent5, the quality of our work reflects our team’s unmatched expertise, deep industry knowledge, and rigorous processes that uphold the highest standards. We are committed to excellence, using only the finest software and equipment to deliver tailored solutions for our clients. This meticulous attention to detail and dedication to quality set us apart, ensuring we provide nothing but the best for those we serve in the San Francisco Bay Area.
We offer flexible service plan tiers designed to fit your unique needs. Explore the options below to find the right plan for your home or business. Each plan can be customized to ensure it’s the perfect match for you—no matter how specific your requirements.
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Email, Text, & Phone Support: Mon-Fri 9am - 5pm
Alarm Monitoring 24/7
Remote Troubleshooting
ISP Uptime Management
Smart Home Systems Remote Monitoring
Dark Web Monitoring & Enterprise Level Firewall
Response Time - Within 3 Hours
ALL PRIORITY SERVICES ALONG WITH
Extended Support Hours: Mon-Fri 9am - 5pm, Sat 9am - 4pm
Extended On-Site Support Hours: Mon-Sat 10am-4pm
Quarterly 2-Hour Maintenance Visit
Same Day or Next Day Response
Annual Technology Review
Loaner Equipment
ALL PROACTIVE SERVICES ALONG WITH
Same Day or Next Day Scheduling
20 Hours of Included Premiere and On-Site Service Annually
15% Labor Discount on Service Activity
Priority Support from Regent5’s Electrical Division
On-Site Attendant for Events
Dedicated Response Team
Our team will help you find the best service plan to keep your home network safe and secure. Reach out to us and one of our team members will get back to you with a custom service plan tailored to your exact needs.
1300 Industrial Rd, Ste #12
San Carlos, CA 94070
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